Therapy for Mind, Body & Soul
In light of the COVID-19 pandemic, we will be re-opening our spa June 1st with the following guidelines in order to protect the safety of our guests and staff. We continue to monitor all guidelines released by the CDC and our State and Local Government and may be adjusted as necessary, and they will be reduced when safe to do so.
WHAT TO EXPECT WHEN YOU VISIT
Maintain social distancing- at all times. Spacing between persons in the spa should be at least six feet, except when staff are servicing clients. We will limit the number of persons in our lobby to give a safe social distance of 6ft apart. We recently remodeled our lobby to provide a quiet room that is distant from our front desk and checkout station.
Masks –are required upon entering the spa. Mask may be removed while lying face down on the massage table. Disposable masks will be available for guest use.
• Staff- will be required to wear masks at all times. All staff will be provided with a double stitched cotton mask. All masks will be laundered daily at the office. Disposable masks are available if mask becomes contaminated during shift.
•Staff-wash your hands before and after the service. Please wash upon entering the treatment room with the client on the table. If there is no sink available use hand sanitizer. Wash up to elbows with soap, warm water, for a minimum of 20 seconds.
Clean Spa Environment- Every surface will be sanitized prior to reopening. We have added an additional 15 minutes (30 minutes total) for sanitation after each session. This will avoid guests arriving and departing at the same time.
Symptoms- All staff and guests showing any signs of the virus are asked to stay home:
•Shortness of breath or difficulty breathing
Temperature checks -we will use a touchless thermometer to check the temperature of our staff each day. Any staff member who has a measured temperature at or above 100.4 will be sent home immediately and will not return to work until they have no fever and no evidence of COVID-19 symptoms. Anyone who tested positive for COVID-19 will not be allowed to return to work for at minimum 14 days.
•For everyone’s safety and peace of mind, if any staff or guest exhibits any symptoms of COVID-19 while at the spa, they will be asked to head home and return when they are symptom-free and fever-free for at least 72 hours.
•If we learn that a staff member or guest who had been in the studio tests positive for the virus all clients will be notified.
•We will close off all areas used by the sick person, open outside doors and windows to increase air circulation. Close the contaminated area for 24 hours before you clean or disinfect. Clean and disinfect all common areas that were exposed.
•Therapist are to stop the service if “they” or the “guest” start coughing beyond a tickle of the throat.
Cancellations- we will continue to suspend late cancellation fees if feeling any of the above symptoms. We do ask all guests to call, email or cancel online prior to appointment time. No call no shows will be charged full-service amount.
Credit Cards- saved on guests’ profile will result in less contact at checkout. If possible, please login via our website with username and password and save a credit card to your profile.
• Level 1 PCI Compliant, the highest form of credit card security in the industry. To maintain this status and protect our customers’ privacy, our software encrypts all customer credit card data stored in our system. When a credit card is charged or stored in our account, we only see the last four digits of the card number.
Front desk will be required to use wear gloves until CDC and government official’s direction to stop. Staff should frequently change gloves and wash their hands after using phones, computer, iPads, cash register and/or credit card machine. Wipe these surfaces between each use with Thieves/All Purpose Cleaner or alcohol. If possible